Privacy Policy

Last updated: July 2025  |  Effective Date: January 2020

Propnavigator (“we”, “our”, or “us”) is committed to protecting your personal information. This Privacy Policy explains what data we collect when you use our real estate platform, how we use it, and your rights in relation to it. By using our website or services, you agree to the practices described below.

1. Information We Collect

We collect information in the following ways:

• Account Registration: Name, email address, phone number, and password when you create an account.
• Property Enquiries: Name, phone, email, and message when you submit an enquiry for a property or request a brochure.
• Agent Listings: Company name, RERA registration number, property details, images, and pricing when agents create listings.
• Usage Data: IP address, browser type, pages visited, time spent, and referring URLs collected automatically via server logs and cookies.
• Communications: Any messages, feedback, or support requests you send to us.

2. How We Use Your Information

The information we collect is used to:

• Provide, operate, and improve our property listing and search services.
• Connect prospective buyers and tenants with property agents and owners.
• Send you relevant property alerts, price drop notifications, and updates you have opted into.
• Respond to your enquiries, support requests, and appointment bookings.
• Verify agent credentials and RERA registration numbers for trust and safety.
• Detect, prevent, and address technical issues, fraud, or misuse of our platform.
• Comply with applicable laws and regulatory requirements in India.

3. Sharing of Information

We do not sell your personal data to third parties. We may share your information with:

• Agents and Owners: When you submit an enquiry for a listed property, your contact details are shared with the relevant agent or property owner to facilitate communication.
• Service Providers: Trusted third-party vendors who assist in hosting, email delivery, analytics, and payment processing — bound by confidentiality obligations.
• Legal Authorities: When required by law, court order, or government authority in India.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.

4. Property Listings and Agent Data

Property listings submitted by agents or owners are displayed publicly on our platform. By submitting a listing, you acknowledge that details including price, location, images, and agent contact information will be visible to all site visitors. We reserve the right to remove listings that violate our policies, are fraudulent, or do not comply with RERA norms.

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform:

• Essential Cookies: Required for authentication, session management, and site security.
• Analytics Cookies: Help us understand how visitors interact with the site (e.g., pages viewed, search terms used).
• Preference Cookies: Remember your saved searches, filters, and region preferences.

You may disable cookies via your browser settings; however, certain features may not function correctly without them.

6. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure password hashing, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We encourage you to use a strong, unique password for your account.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Enquiry and lead data is retained for a minimum of three years for business and compliance purposes. You may request deletion of your account and associated data by contacting us, subject to our legal obligations.

8. Third-Party Links

Our platform may contain links to external websites, property project sites, or builder portals. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before sharing any personal information.

9. Your Rights

Under applicable Indian law and best practices, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or outdated information.
• Request deletion of your account and personal data.
• Opt out of marketing communications at any time.
• Raise a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us using the details below.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify registered users of material changes via email. Continued use of our platform after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: